JO
Johan O
1 reviews | Active since Feb 2021
01 Jul 2025, 11:13
CTM communication can improve
i always buy my stuff from CTM BOABAB POLOKWANE and the service was always good until today. Last week i ordered a shower door and the kit and the base for a customer that the door broke. The item number is 0020 CISPDPG801 and upon collection today i am told the door comes without the magnetic door seal? Now i am told i must now again order the seal which i don't mind doing but i feel the salesman should have said it comes without the seal! I was also told i must pay for the courier to order this seal upon which i said why cannot the put the item on the next stock order? Why didn't they just offer to sell me the one on display ? I feel the salesman slipped by not telling me the item comes without the seal cause then i would have ordered it that same day with the other items. The customer also do not have the old seal anymore and now to adjust the quote always create a unprofessional feeling. The communication can be better from the staff towards customer then this unpleasant situation can be avoided
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Replies (4)0
Replies (4)JO
Johan O's updateReviewer Update
01 Jul 2025, 11:16I AM SHOCKED AT THE COURIER COST FOR THIS ITEM? R901.94!!!!!! ITEM IS R139.90! CTSPMDSG801
JO
Johan O's update01 Jul 2025, 11:16
Reviewer Update
I AM SHOCKED AT THE COURIER COST FOR THIS ITEM? R901.94!!!!!! ITEM IS R139.90! CTSPMDSG801
CTM's replyOfficial
01 Jul 2025, 12:34Hi Johan,
Thank you for taking the time to share your detailed feedback about your experience at CTM Polokwane.I would like to offer my sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand how important clear communication is, especially when you are purchasing items for your own customer and need everything to be in order from the start.It is disappointing to hear that you were not informed upfront that the shower door does not come with the magnetic seal, and that this oversight has now resulted in additional delays and adjustments to your quote. We also acknowledge your concern regarding the courier costs and that alternative solutions—such as using the seal from the display model or including the item in the next stock order—were not offered proactively.This is certainly not the standard of service we strive for, and your feedback has been shared with the branch management team so we can address this with the relevant staff and improve our communication going forward.We appreciate your continued support and loyalty as a valued customer of CTM Polokwane, and we deeply regret that this experience did not reflect the high standards you have come to expect from us.If there is anything further, we can do to assist you with resolving this matter or to make the process easier, please don’t hesitate to let us know.Once again, please accept our sincere apologies. We are committed to learning from this and ensuring better service in the future.
CTM Customer Care
Thank you for taking the time to share your detailed feedback about your experience at CTM Polokwane.I would like to offer my sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand how important clear communication is, especially when you are purchasing items for your own customer and need everything to be in order from the start.It is disappointing to hear that you were not informed upfront that the shower door does not come with the magnetic seal, and that this oversight has now resulted in additional delays and adjustments to your quote. We also acknowledge your concern regarding the courier costs and that alternative solutions—such as using the seal from the display model or including the item in the next stock order—were not offered proactively.This is certainly not the standard of service we strive for, and your feedback has been shared with the branch management team so we can address this with the relevant staff and improve our communication going forward.We appreciate your continued support and loyalty as a valued customer of CTM Polokwane, and we deeply regret that this experience did not reflect the high standards you have come to expect from us.If there is anything further, we can do to assist you with resolving this matter or to make the process easier, please don’t hesitate to let us know.Once again, please accept our sincere apologies. We are committed to learning from this and ensuring better service in the future.
CTM Customer Care
CTM's reply01 Jul 2025, 12:34
Official
Hi Johan,
Thank you for taking the time to share your detailed feedback about your experience at CTM Polokwane.I would like to offer my sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand how important clear communication is, especially when you are purchasing items for your own customer and need everything to be in order from the start.It is disappointing to hear that you were not informed upfront that the shower door does not come with the magnetic seal, and that this oversight has now resulted in additional delays and adjustments to your quote. We also acknowledge your concern regarding the courier costs and that alternative solutions—such as using the seal from the display model or including the item in the next stock order—were not offered proactively.This is certainly not the standard of service we strive for, and your feedback has been shared with the branch management team so we can address this with the relevant staff and improve our communication going forward.We appreciate your continued support and loyalty as a valued customer of CTM Polokwane, and we deeply regret that this experience did not reflect the high standards you have come to expect from us.If there is anything further, we can do to assist you with resolving this matter or to make the process easier, please don’t hesitate to let us know.Once again, please accept our sincere apologies. We are committed to learning from this and ensuring better service in the future.
CTM Customer Care
Thank you for taking the time to share your detailed feedback about your experience at CTM Polokwane.I would like to offer my sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand how important clear communication is, especially when you are purchasing items for your own customer and need everything to be in order from the start.It is disappointing to hear that you were not informed upfront that the shower door does not come with the magnetic seal, and that this oversight has now resulted in additional delays and adjustments to your quote. We also acknowledge your concern regarding the courier costs and that alternative solutions—such as using the seal from the display model or including the item in the next stock order—were not offered proactively.This is certainly not the standard of service we strive for, and your feedback has been shared with the branch management team so we can address this with the relevant staff and improve our communication going forward.We appreciate your continued support and loyalty as a valued customer of CTM Polokwane, and we deeply regret that this experience did not reflect the high standards you have come to expect from us.If there is anything further, we can do to assist you with resolving this matter or to make the process easier, please don’t hesitate to let us know.Once again, please accept our sincere apologies. We are committed to learning from this and ensuring better service in the future.
CTM Customer Care
JO
Johan O's updateReviewer Update
01 Jul 2025, 15:02COLLIN PHONED ME AND SAID HE WILL PHONE HIS SUPPLIER REGARDING THIS SEAL. I AM NOT EXTREMELY IN A HURRY BUT I AM NOT PREPARED TO PAY 900 RAND FOR COURIER TO SHIP THIS 135 RAND SEAL. IF THEY CANNOT HELP ME TO GET A SEAL I WILL HAVE TO RETURN THE DOOR AS THE COURIER CHARGE EXCEED THE PRICE OF EVEN THE GLAS DOOR OF 499.
JO
Johan O's update01 Jul 2025, 15:02
Reviewer Update
COLLIN PHONED ME AND SAID HE WILL PHONE HIS SUPPLIER REGARDING THIS SEAL. I AM NOT EXTREMELY IN A HURRY BUT I AM NOT PREPARED TO PAY 900 RAND FOR COURIER TO SHIP THIS 135 RAND SEAL. IF THEY CANNOT HELP ME TO GET A SEAL I WILL HAVE TO RETURN THE DOOR AS THE COURIER CHARGE EXCEED THE PRICE OF EVEN THE GLAS DOOR OF 499.
CTM's replyOfficial
03 Jul 2025, 15:01Hi Johan, kindly note that we will not be charging you transport fee.
CTM's reply03 Jul 2025, 15:01
Official
Hi Johan, kindly note that we will not be charging you transport fee.