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Nkulie N
1 reviews | Active since Sept 2024
07 Mar 2026, 15:41
CTM Amalinda ripp off
I bought broken tiles for an outside area and stated this to the sales assistant. He advised me to buy nylon which is R175 a bag when there's an alternative that goes for R49. He could have given me all the options and allow me to decide. I am never going to spend any of my money at a place that tries to maximize commission and sales at customer's expense. I would have asked my tiler which option to take and decide. Right now I feel like I was **********.
Helpful (0)
Replies (5)0
Replies (5)
CTM's replyOfficial
09 Mar 2026, 09:59Hi Nkulie
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration this has caused you. We never want any customer to feel misled or unsure about the advice they receive in our stores.To help us look into this properly, could you please confirm whether this happened at one of our CTM stores? We ask because CTM does not sell a product called “nylon”, so we want to make sure we fully understand which product you were referring to.Our consultants are trained to recommend the correct adhesive options based on the surface and tile type, and they should always explain all available choices so that you can make the best decision for your project. We are very sorry if this did not happen in your case.Once we have the store location and the exact product, we will investigate further and address the matter with the team involved.Thank you again for bringing this to our attention, your feedback helps us improve the service we provide.
Kind regards
CTM customer service
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration this has caused you. We never want any customer to feel misled or unsure about the advice they receive in our stores.To help us look into this properly, could you please confirm whether this happened at one of our CTM stores? We ask because CTM does not sell a product called “nylon”, so we want to make sure we fully understand which product you were referring to.Our consultants are trained to recommend the correct adhesive options based on the surface and tile type, and they should always explain all available choices so that you can make the best decision for your project. We are very sorry if this did not happen in your case.Once we have the store location and the exact product, we will investigate further and address the matter with the team involved.Thank you again for bringing this to our attention, your feedback helps us improve the service we provide.
Kind regards
CTM customer service
CTM's reply09 Mar 2026, 09:59
Official
Hi Nkulie
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration this has caused you. We never want any customer to feel misled or unsure about the advice they receive in our stores.To help us look into this properly, could you please confirm whether this happened at one of our CTM stores? We ask because CTM does not sell a product called “nylon”, so we want to make sure we fully understand which product you were referring to.Our consultants are trained to recommend the correct adhesive options based on the surface and tile type, and they should always explain all available choices so that you can make the best decision for your project. We are very sorry if this did not happen in your case.Once we have the store location and the exact product, we will investigate further and address the matter with the team involved.Thank you again for bringing this to our attention, your feedback helps us improve the service we provide.
Kind regards
CTM customer service
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration this has caused you. We never want any customer to feel misled or unsure about the advice they receive in our stores.To help us look into this properly, could you please confirm whether this happened at one of our CTM stores? We ask because CTM does not sell a product called “nylon”, so we want to make sure we fully understand which product you were referring to.Our consultants are trained to recommend the correct adhesive options based on the surface and tile type, and they should always explain all available choices so that you can make the best decision for your project. We are very sorry if this did not happen in your case.Once we have the store location and the exact product, we will investigate further and address the matter with the team involved.Thank you again for bringing this to our attention, your feedback helps us improve the service we provide.
Kind regards
CTM customer service
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Nkulie N's updateReviewer Update
09 Mar 2026, 10:04I apologize for the spelling mistake. It's the Tylon for tiles. This was at CTM Amalinda East London.
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Nkulie N's update09 Mar 2026, 10:04
Reviewer Update
I apologize for the spelling mistake. It's the Tylon for tiles. This was at CTM Amalinda East London.
CTM's replyOfficial
10 Mar 2026, 08:39Hi Nkulie
I trust you are well, please may you kindly forward us the receipt to ***.
Kind regards
CTM customer service
I trust you are well, please may you kindly forward us the receipt to ***.
Kind regards
CTM customer service
CTM's reply10 Mar 2026, 08:39
Official
Hi Nkulie
I trust you are well, please may you kindly forward us the receipt to ***.
Kind regards
CTM customer service
I trust you are well, please may you kindly forward us the receipt to ***.
Kind regards
CTM customer service
NN
Nkulie N's updateReviewer Update
10 Mar 2026, 09:10Good day. I am not able to see the number. The invoices that I received were:
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Nkulie N's update10 Mar 2026, 09:10
Reviewer Update
Good day. I am not able to see the number. The invoices that I received were:
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G***
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G***
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CTM's replyOfficial
10 Mar 2026, 09:51Thank you for your feedback. One of our leaders will be in touch with you soon to assist and discuss this further.
Kind regards
Customer service
Kind regards
Customer service
CTM's reply10 Mar 2026, 09:51
Official
Thank you for your feedback. One of our leaders will be in touch with you soon to assist and discuss this further.
Kind regards
Customer service
Kind regards
Customer service