BN
Bongi N

1 reviews | Active since Jan 2017

18 May 2023, 15:27

CTM almost Cost ME MY LIFE_ I almost DIED

I wish I'd select a 0. I ended up in Casualty due to the shower door glass breaking up on me whilst I was finished showering and opening the right sliding door to exit. To this day, I'll say that God protected my life. I have wounds, I bled, my bathroom was a mess (I have a video and picures- all sensitive as I'm naked but happy to share with the rel store manager (female, or I'll close off my face and *******s). I hate this shop with passion. This isn't the first time this happens, in 2021 the same happened after I was told that the glass is strong - CrystalTech St. Marco Chrome Corner Entry Shower Enclosure - CTG801 - 885 x 885 x 1850mm. I complained and they took months, actually almost a year prior to fixing it. Again we're in the same raod.

I will sharing with anyone willing to HEAR ME OUT! Their personnel did the insertion. He confirmed to me that this glass is strong and can live up to 5 years! I almost died. My savings, close to zero on medical aid as I was given a drip, pain meds, shock management meds, antibiotics etc.

I hate THIS SHOP!

0
Replies (5)
CTM
CTM's reply25 May 2023, 13:59
Official
Good Day Bongi, 

 would like to firstly apologize for experiencing this horrific incident and getting injured. 
I understand that you purchased your shower at our Dobsonville store. Please advise on when did you buy the shower and  who did the installation as this is most likely to be like an installation problem. 
CTM Customer Care
BN
Bongi N's update27 May 2023, 12:36
Reviewer Update
Hi can you confirm which email address to sent the email receipt I received to?

CTM - Invoice CTM Dobsonville ***
12 May 2021



CTM
CTM's reply29 May 2023, 14:56
Official
please send to ***
BN
Bongi N's update02 Jun 2023, 12:16
Reviewer Update
hi, email address is marked on my end. Please call me or email me a 'test email' and i'll reply with the payment receipt. Hello peter has them stored for you to call me.
CTM
CTM's reply05 Jun 2023, 11:32
Official
noted , will do so