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ryan.deklerk ryan.deklerk

1 reviews | Active since Apr 2017

07 Aug 2025, 18:21

CTM aka Chinese Tile Market (poor quality products)

CTM must stand for Chinese Tile Market. From the first 46 boxes of 800x800 tiles I bought I had an issue with the poor quality of their porcelain tiles. I opened 8 of the 46 boxes and all of them had chips on the edges, like it was made out of chalk. I must admit, they were quick to accommodate me and tried to replace it but eventually we had to ask for a refund - no issues with that process. A week later we bought a shower from them. Well, again poor quality. The glass panels does not fit, one of the panels are too long causing the slider door to get stuck. I will have to go and ask for another refund just to go and buy from somewhere else. But now I have to pay someone again to have it refitted (double the cost now). I will never in my life buy from them again and I do not recommend them to anyone.

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Replies (1)
CTM
CTM's reply07 Aug 2025, 20:52
Official
 
Dear Ryan, 

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with the quality of both the tiles and the shower unit. This is certainly not the standard we strive to uphold, and we understand how frustrating it must have been to deal with product issues not once, but twice. 
We appreciate your acknowledgment of the prompt assistance you received during the initial return process, and we're equally sorry to hear about the additional inconvenience and costs you've incurred. Your feedback has been shared with the relevant teams for immediate attention and quality control follow-up with our suppliers. 
We value your support and sincerely regret that we’ve lost your trust. If you're open to it, we would appreciate the opportunity to speak further and see how we can make things right. Please don’t hesitate to reach out to our customer care team directly. 

Kind regards, 
CTM CustomerService