CTM

I am extremely horrified, disappointed and upset with the service I have received thus far from CTM in Southgate, Johannesburg. End of October early November 2022 I bought 53 boxes of porcelain tiles, 40 bags of cement and other things associated with tile fitting etc. First of all I was told that the delivery cost would be R350 to my home, when I was ready for the goods to be delivered I was told that they charge per kilo and it will be way more. Nonetheless the consultant said he will arrange other transport. Fast forward when they delivered 3 of the 53 boxes tiles were broken the delivery guy told me he will return them to the shop I just need to go and collect the replacements - I called the store and informed them now non of the store staff know my call. I have made 3 trips to the store been sent from pillar to post, made over 10 calls to get my 3 boxes replaced either they are out of stock or I have to go through the process of telling my story each time. No one is willing to help me and/or take responsibility if I dont make the follow ups no one calls me from that store. I am so heart broken as my home project is halted due this and I paid heavy money to CTM to be treated in this manner. What do I need to do to get my tiles replaced?