CTM - a disgrace

The branches have the WORST customer services I've come across. They are willing to inconvenience a customer ( who's paid in full ) because of their own internal squabbles . Northriding told me if I pay I can collect stock at Menlyn since it's urgent. I get to Menlyn , they don't want to release stock because Northriding needs to do their 'admin'. After spending 2 hours in the store. We discussed I'll bring a bigger vehicle today to collect stock. The vehicle comes, sorry we can't release stock because Yolanda is not picking up the phone. Despite Menlyn knowing I came all the way from Westland. She instructs her team not to release stock . This is for a customer who has already PAID for their stock. Wow!!! CTM you need to train your managers on what customer services means. 2 trips and ZERO consideration.

Both managers : Menlyn Manager & Yolanda - Northriding should both be fired. No manager who puts their needs above their customer should be allowed to manage. CTM is a customer oriented business. You're not there to serve yourselves !!!

To those asking about business opportunities, The tile industry is yours. Kill them with customer service which they clearly no nothing about .