CTM a case study of ZERO cusomer relations!

8 Days ago I paid CTM Vryburg for my order of just over R65000, including delivery. It took them 2 days to start delivering the goods, Just to finally find out some items are not in stock. (Never been ordered either I think). The shocking part is CTM Customer Service does not exist. I send a query on they website 3days ago, I phoned the national Customer Care number just to reach the Announcement about their business hours when they are available 08H00-17H00 never mind that I called 16H17. Left a message explaining my problem and my contact details. Needless to say to date no response. The item sin question had now been promised since Saturday and today it is Thursday, with another promise to let me know when it will be available at the branch.

Is this a case of a company full of empty promises only?

So my final take is that is never ask them to deliver, do not expect Customer Care to be available to help you with an enquiry. Wil certainly be looking elsewhere for my other projects.