1 reviews | Active since Mar 2024
CTM 2 Branches West Rand- Chaos
Good Morning I had the most inconvenient Experience with 2 x Branches of CTM on the West Rand.
It seems that their Staff must have been Recruited off the streets as they cause more Chaos between their Branches.
I ordered and Paid for a Delivery of 7 Boxes of tiles and 6 bags of Adhesive on Monday this week. Firstly I was informed by the Branch I contacted that they do not have stock of the Tile I used to order before. Then I ordered in person from the Other store. The Salesperson informed me that she will place the order for Delivery from the First store I contacted as she informed me that they do have stock. However it is now the 5th February 2025 no Delivery as I was informed by CTM customer care none of the 2 Branches have stock. the only stock is in Lonehill. It is extremely inconvenient driving for nothing wasting Fuel.
I have to pay the Installer even if he is not doing any work at all at my premise.
Time is costly and there is just an absolutely don't care attitude accept that Customer care of CTM This is another Example why some Companies in SA go bankrupt due to Staff Negligence and not being properly trained. Phoning me and apologize is not going to make a costly wrong situation correct.
You cannot Blame staff Incompetence but the Company.
I want to sincerely apologize for the inconvenience and confusion you've experienced. It appears there was a misunderstanding on our part, leading to the unavailability of the specific tile you were seeking at both of our stores. I understand how frustrating this must be, and I deeply regret any trouble this has caused you.
As promised, we have arranged for the initial tile to be delivered to you today. The delivery is already en route, as delivery was scheduled for today and we hope this solution meets your expectations.Once again, I offer our heartfelt apologies for this situation. We greatly appreciate your patience and understanding as we work to resolve this matter.
We will invest out time to train our team to provide best customer service
CTM Customer Care.
I want to sincerely apologize for the inconvenience and confusion you've experienced. It appears there was a misunderstanding on our part, leading to the unavailability of the specific tile you were seeking at both of our stores. I understand how frustrating this must be, and I deeply regret any trouble this has caused you.
As promised, we have arranged for the initial tile to be delivered to you today. The delivery is already en route, as delivery was scheduled for today and we hope this solution meets your expectations.Once again, I offer our heartfelt apologies for this situation. We greatly appreciate your patience and understanding as we work to resolve this matter.
We will invest out time to train our team to provide best customer service
CTM Customer Care.
It seems there is no effort from CTM to have my Order delivered.
If not by tomorrow before 10:00 AM I am handing teh case over to The National Consumer Council for Investigation.
It is appalling that CTM make promises and it is not Kept.
What a shame.
It seems there is no effort from CTM to have my Order delivered.
If not by tomorrow before 10:00 AM I am handing teh case over to The National Consumer Council for Investigation.
It is appalling that CTM make promises and it is not Kept.
What a shame.
Once again, I sincerely apologize for the delay. I will reach out to you tomorrow to discuss how we can turn this unfortunate experience into a positive one.
CTM Customer Care.
Once again, I sincerely apologize for the delay. I will reach out to you tomorrow to discuss how we can turn this unfortunate experience into a positive one.
CTM Customer Care.