CTM, 116 Victoria Road, PMB very ******,ABUSIVE AND *********L

I have been to CTM on the 01 October 2023. They had taps on display and I picked the one I wanted. The guy who was assisting me seemed to be lost and went to the front to query it and he with another lady discussed it and said no it is discontinued after checking the system, there was a guy next to them who said no wait check first with other stores before saying it is discontinued. They all spoke in Isizulu yet I am an Indian customer who felt it was very wrong and they were been like ******. As I stood there they had their own discussion with another worker about buying a bar one cake and ignored us and we waited but other Zulu customers were been helped. Eventually, they said it was in Pinetown and they would courier and it will be here on Wednesday, 04 October 2023. They said I needed to pay first which I did and left after. On Wednesday I waited the whole day for the call and nothing came. I phoned CTM spoke to that lady Happy and asked why it has not come and werent it suppose to be there already and she said but I didn't help you so I said I don't need your attitude and you can get the guy that helped me so I can talk to him so she said no it's still on its way so I asked would it be here today for sure and she said she not sure so I asked can you not call the driver to get an ETA and she said no, so then that call cut and I called again and spoke to Peter and asked him whose the manager on site for today and he said Elliot so asked to speak to him and he cut the call so I called again and said I held on the call for Elliot and you cut the call so he said his sorry so then when I spoke to Elliott and told the exact tap I bought and he was like confused like he doesn't know what I'm talking so I said the tap was suppose to come today but isn't there so could you help cos I never got the help from your staff and he was stil playing dumb struck with what i asked do then I said do you not have your courier service number to call and find out the time and he said he dunno and still acted confused so I asked whose your area manager and he said Thulani so I said ok il speak to him and he said his not here so I said it's fine il get his number to call him cos this service is unacceptable and I said thanks anyway for not giving any assistance and cut the call. I went to the store after work to see if the tap was coming or if I could get a refund or exchange the tap with one they had in store. The so-called owner who did not want to give his name when I asked if I could speak to Elliot asked me why and for what so I retaliated and asked him if he Elliot as I need him.It is frustrating to be questioned when you ask for a person especially when I told the guys on Sunday the urgency to the tap as the one I have is not working and we cannot use it. Eventually the guy who is the owner for over 15 years was having attitiude and I also had attitude back. Then this guy tell me to get out his shop the way I am dying like they owe me millions when is a lousy R999. He started to class me for the amount of money I have? Such ******. I ended up swearing him languages as he kept going on and on. I paid with a debit card and he insisted I give him the same card in order to get a refund which was so strange to me as debit cards are as good as cash. He kicked me right out of the store and kept saying give him my card and telling the worker to walk back in so I got more irritated and asked him how can I give my card for them to take it back inside. He came towards me and lifted his hand to assault me because I picked my phone up and was going to see who was sending me a message as I was still sorting work out. I had to duck the slap and the cameras on the outside captured it which I will be using to open up an assault case. He clicked his tongue and walked in. My fiance ended up taking the card and when back in and spoke calmly to him while I waited outside. He was still ranting and raving. Eventually she told him about the ****** that she witnessed on Sunday and he denied everything and said his staff is not like that and not to abuse his staff, he said if he knew the tap was for me he would of never helped and never been polite. When she asked when will the money be put in the account he said he dont know as it between the bank and me now. This is truly unacceptable and pathetic. I can not believe CTM been a leading name has such poor management and service. This store seem to have the rule of the customer is always right put in reverse as the workers are always right and the customer is always wrong even when workers cannot do a proper job.