Confused and lost

It is my recommendation, that one should be careful when dealing with the CTM onlinestore. I dont think it is a generalization but if I look at how badly this situation played out, I am sure the culture at CTM online is one of staff, who do not care, who dont know what they are doing and staff who simply do not care one bit about the client.

I usually only use takealot, top notice online store with no complaints, but as our toilet was bought from CTM 2 years ago, we decided to use them again, as we need to replace the toilet seat, which has hardlly been used.

Of the specific seat, there is only 3 units available in the country and not one is in our town. So we order it in. So while placing the order, we are told, to courier to our door is a huge expense and we opt to have it delivered to the store. Not much pain in collecting it from there. We pay. Later the day, a CTM representative calls us, no they are going to delvier this to our door. She needs a address. We give it and we wait. I think, within 3 to 4 days, the item is delivered. The item is accepted by my wife's friend who gives it to her the next day. Only to find, it is not a toilet seat but a fold up laundrey basket. Okay, what to do. Back to CTM online store, they have a return policy. Return the item to the store. Okay, off to the store we go. Spoke to a manager, friendly and helpful who speaks to CTM online. The person apologised over and over and noted, take the basket back and the courier will collect it, with the item we have paid for.

Well it is almost a week later. We found that CTM online staff is confused, not sure what is going on, making false promises, has no client service, takes your money and leaves you.

My advise, avoid CTM online at all costs. The only thing they do, which is flippen annoying is apologise over and over. I dont care a mistake was made, but catch a wake up and get the item to me, which I delivered.