1 reviews | Active since Jul 2024
Bad Service
The service at CTM Bloemfontein is a disgrace. When I went to CTM on Saturday, I went around the store looking for something that I could not find and no one came to assist and there was staff standing at the till side chatting, I had to literally go to them and ask if there were any floor assistance in the store, that's when they came and assisted but I could see and feel that they were not really interested in assisting and yes, I understood that I did not have the measurements as I had forgotten them, but would I have received that friendly face assisting me, I would have wanted to go back to that place as the store have beautiful things but decided to take my money next door where there are more helpful and friendly staff.
I would like to sincerely apologize for the disappointing experience you had during your visit to our CTM Bloemfontein store. The level of service you described is not in line with the standards we strive to maintain, and I deeply regret that our team did not provide the assistance and attention you deserved.
Your feedback regarding the lack of proactive support from our staff and the overall unwelcoming attitude has been noted, and we will be addressing this matter with the team to ensure it does not happen again. We understand how important it is to feel valued and assisted when shopping, and we are committed to improving our service going forward.Please know that we value your patronage and hope to have the opportunity to serve you again in the future, with the friendly and attentive service you should always expect from us.
Please do expect a call from our CTM Bloemfontein manager, If there is anything further we can do to make up for your recent experience , please don’t hesitate to let us know.
CTM Customer Care.
I would like to sincerely apologize for the disappointing experience you had during your visit to our CTM Bloemfontein store. The level of service you described is not in line with the standards we strive to maintain, and I deeply regret that our team did not provide the assistance and attention you deserved.
Your feedback regarding the lack of proactive support from our staff and the overall unwelcoming attitude has been noted, and we will be addressing this matter with the team to ensure it does not happen again. We understand how important it is to feel valued and assisted when shopping, and we are committed to improving our service going forward.Please know that we value your patronage and hope to have the opportunity to serve you again in the future, with the friendly and attentive service you should always expect from us.
Please do expect a call from our CTM Bloemfontein manager, If there is anything further we can do to make up for your recent experience , please don’t hesitate to let us know.
CTM Customer Care.