Bad service - CTM Upington

I wanted to buy a tap on Thursday 11 March 2021 at the Upington branch. Price on the counter was R2499.90 Prices for more or less similar taps range from R1000 – R3500 I asked shop assistant/rep - Morné if they’ve got the tap in stock, and he did. At the counter he captured the code on the box as well as a toilet roll holder I wanted. The total price was R3800, that I told him was too much as the price for the tap was less, and the toilet roll holder only R320. He accompanied me to the counter where the taps were – saw the price – R2499.90. Now the price an item is marked is the price a customer pay? Not at CTM Upington.

Long story short – the store manager does not want to give it to me for that price as the actual price is R3500 and told me I should have known and should have compared the codes from the price tab to the tap. I don’t think there is any codes on any taps in the shop.

I believe I was not treated right and fair, and I want this tap for the price as marked on the counter.

Witnesses to the whole event, Morné – helpful shop assistant/sales rep, Reagen – apparently the mistake was in his area of the shop – not helpful, and Johan – rude and unprofessional store manager.

This was sent to ctm customer services and after 3 working days followed up with the following response:

Apologies for the delayed response . After a careful consideration of your complaint and investigating the matter, We have found that CTM Upington should sell the tap at the original retail price of the tap which is R3500.

Kind Regards, Precious Mangena CTM Customer Care