CB
Christoff B
1 reviews | Active since Jun 2013
01 Sept 2024, 12:02
Bad service
CTM Menlyn is really horrible. I phoned all week to make sure delivery is on the right date. On the day of delivery I was phoned and I was told it would happen at 4. Never happened!! They are costing me a day fee with my tiler!! Worst of all they open at 9 so cannot phone until then and how long will it take to deliver which cost me more money!!! Pathetic. Eventually a day later they delivered, but with broken tiles as well.
Helpful (0)
Replies (5)0
Replies (5)
CTM's replyOfficial
02 Sept 2024, 15:05Hi Christo,
I’m really sorry to hear about the issues you’ve encountered with your delivery from CTM Menlyn. It sounds like this situation has been incredibly frustrating, and I want to assure you that we’re committed to resolving this for you.
CTM Customer Care
I’m really sorry to hear about the issues you’ve encountered with your delivery from CTM Menlyn. It sounds like this situation has been incredibly frustrating, and I want to assure you that we’re committed to resolving this for you.
CTM Customer Care
CTM's reply02 Sept 2024, 15:05
Official
Hi Christo,
I’m really sorry to hear about the issues you’ve encountered with your delivery from CTM Menlyn. It sounds like this situation has been incredibly frustrating, and I want to assure you that we’re committed to resolving this for you.
CTM Customer Care
I’m really sorry to hear about the issues you’ve encountered with your delivery from CTM Menlyn. It sounds like this situation has been incredibly frustrating, and I want to assure you that we’re committed to resolving this for you.
CTM Customer Care
CB
Christoff B's updateReviewer Update
03 Sept 2024, 12:49You guys failed a second time....it is tuesday and no tiles were replaced yet. I spoke to Sibo and if you look at the time stamps of those emails you would see that I told her that I required 2 new tiles on monday night at 22:30. She rep**** me the following day at 7:30. I asked her to update the order as well so that if they bring my tiles they can also send them with delivery. Sent a new POP as proof.....this delivery has still not happened. I was also told id be phoned back but this did also not happen...I had to phone and follow up on delivery. So they knew the tiles had to be delivered and if I sent an email and got a reply when CTM opened, how could my stuff not be on the first truck out, which proves they did not process the order. The driver was put on the phone and after I said how unhappy I was, he ended the call abruptly. They cost me an extra R 2000 in day fees for my tiler. Asked to speak to the manager since Sunday who is still not in office at CTM....Makes sense why the service is as bad as it is.
CB
Christoff B's update03 Sept 2024, 12:49
Reviewer Update
You guys failed a second time....it is tuesday and no tiles were replaced yet. I spoke to Sibo and if you look at the time stamps of those emails you would see that I told her that I required 2 new tiles on monday night at 22:30. She rep**** me the following day at 7:30. I asked her to update the order as well so that if they bring my tiles they can also send them with delivery. Sent a new POP as proof.....this delivery has still not happened. I was also told id be phoned back but this did also not happen...I had to phone and follow up on delivery. So they knew the tiles had to be delivered and if I sent an email and got a reply when CTM opened, how could my stuff not be on the first truck out, which proves they did not process the order. The driver was put on the phone and after I said how unhappy I was, he ended the call abruptly. They cost me an extra R 2000 in day fees for my tiler. Asked to speak to the manager since Sunday who is still not in office at CTM....Makes sense why the service is as bad as it is.
CTM's replyOfficial
04 Sept 2024, 13:14Good day Christo,
I want to assure you that we have addressed the issues you raised. The delay in the tile replacement and the subsequent communication failures are not reflective of our usual standards. We have reviewed the situation and taken steps to ensure that your tiles are delivered promptly and that your order is prioritized.
CTM Customer Care.
I want to assure you that we have addressed the issues you raised. The delay in the tile replacement and the subsequent communication failures are not reflective of our usual standards. We have reviewed the situation and taken steps to ensure that your tiles are delivered promptly and that your order is prioritized.
CTM Customer Care.
CTM's reply04 Sept 2024, 13:14
Official
Good day Christo,
I want to assure you that we have addressed the issues you raised. The delay in the tile replacement and the subsequent communication failures are not reflective of our usual standards. We have reviewed the situation and taken steps to ensure that your tiles are delivered promptly and that your order is prioritized.
CTM Customer Care.
I want to assure you that we have addressed the issues you raised. The delay in the tile replacement and the subsequent communication failures are not reflective of our usual standards. We have reviewed the situation and taken steps to ensure that your tiles are delivered promptly and that your order is prioritized.
CTM Customer Care.
CB
Christoff B's updateReviewer Update
04 Sept 2024, 13:55How can you send me this msg to say my delivery is prioritised 4 September 2024, but delivery was done 3 September 2024 which is still late!!! Deliver had to be the 31st!!!
CB
Christoff B's update04 Sept 2024, 13:55
Reviewer Update
How can you send me this msg to say my delivery is prioritised 4 September 2024, but delivery was done 3 September 2024 which is still late!!! Deliver had to be the 31st!!!
CTM's replyOfficial
05 Sept 2024, 12:57Hi Christo,
I have discussed the matter with Megan, the manager from the webstore. We will proceed with a refund for the delivery charge and offer a discount on your next purchase. We sincerely apologize for any inconvenience caused.
CTM Customer Care.
I have discussed the matter with Megan, the manager from the webstore. We will proceed with a refund for the delivery charge and offer a discount on your next purchase. We sincerely apologize for any inconvenience caused.
CTM Customer Care.
CTM's reply05 Sept 2024, 12:57
Official
Hi Christo,
I have discussed the matter with Megan, the manager from the webstore. We will proceed with a refund for the delivery charge and offer a discount on your next purchase. We sincerely apologize for any inconvenience caused.
CTM Customer Care.
I have discussed the matter with Megan, the manager from the webstore. We will proceed with a refund for the delivery charge and offer a discount on your next purchase. We sincerely apologize for any inconvenience caused.
CTM Customer Care.