Bad customer service CTM Pietermaritzburg

No wonder the store is always so quiet, the service is shocking.If I had known, I would have given this store a skip. The Pietermaritzburg Store Director Victor Nk****o is condoning incompetence from the store staff members in the Pietermaritzburg branch and an extreme lack of interest in customer service.

I laid a formal complaint to the store manager Thulani 6 weeks ago. I then laid another complaint on this platform 2/3 weeks ago. Customer service requested the store manager to call me of which he didn’t. When I finally reached out, he told me that after 6 weeks of ups and downs with the store looking for my shower door panel come in and paying for transportation to pick up and return the panel, of which they knew very well was the incorrect door size as I had given them the correct sizes and neasurements where done by the plumbers I had hired to come and fit the door. To my surprise, after numerous attempts to get hold of the Director to no avail, I then called into customer service and spoke to a very helpful lady , Angelique , whom I have been in contact with regarding this complaint for a few weeks now, who then told me that the “ Director” , Victor, is placing the blame of myself based on information furnished by his staff members without having contacted me as a customer yet alone get an apology from him for all the trouble I have had to indure.

I said to Angelique that this whole issue has caused me great deal of frustration and money. I hired a car over 4 times to pick up and return the panel without complaints. The very last incident was the stores’ fault for giving me yet again the incorrect panel , having given them the correct sizes, only to find out a week ago that they no longer stock these old units. If the staff had been thorough, they would have picked it up weeks ago that this was an old unit that the store no longer keeps. For this is the stores fault for furnishing the incorrect door, Im requesting that they come to my house and pick up their unit. They have caused me enough trouble and expenses( which I stated in my previous complaint). With that said , i’ve been without a shower for close to 2 months now waiting on CTM Pmb who has utterly failed me.

The Director, Victor , had the audesity to tell the customer service personnel that I made them courier a door from New castle and they incurred costs doing so , but Thulani, the store manager stipulated that they could not find the door in both Port shepstone and New castle, which goes back to the fact that, he careless about his customers as to date he has not been incontact with me regarding this issues.

I have tolerated this long enough. Requesting that CTM Pietermaritzburg takes some responsibility and accountability for their staffs’ incompetence which have costed me over R3000 for trabsportation and call out of the plumbers. They must come and pick up their unit from my house and we do a refund, I will purchase a new unit at bathroom bizzare.

To think I have been such a loyal customer for so many years. I could never recommend anyone to visit this branch. For a peace of mind and people who value customer service and your business, SKIP CTM Pietermaritzburg👎🏽.