1 reviews | Active since Jul 2022
Bad customer service
8th July 2025
my recent experience with a supplier from whom I ordered a shower panel. I am extremely dissatisfied with both the incorrect product I received and the poor customer service I encountered throughout the resolution process.
Details of the Complaint
Order Issue: I ordered a specific shower panel, but the item delivered was not what I requested. The product received does not match the specifications or appearance of the shower panel I selected at the time of purchase. Customer Service: Upon noticing the error, I contacted the supplier immediately to resolve the issue. However, the responses I received were unhelpful and dismissive. My concerns were not addressed in a timely or professional manner, and I was left without a clear solution or compensation for the inconvenience caused.
Evidence
I have attached images and screenshots of the delivered product, my communications with the supplier, and proof of the incorrect item. The images clearly show the discrepancies between what was ordered and what was delivered, as well as the unsatisfactory responses from the supplier’s customer service team.
Desired Resolution
I request a prompt replacement of the incorrect shower panel with the correct item as per my original order.
Conclusion
This experience has been highly disappointing and has caused significant inconvenience. I trust that Hello Peter will assist in ensuring that the supplier takes responsibility and resolves this matter promptly. Still ongoing
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the incorrect shower panel you received, as well as the service you encountered during the resolution process. Your feedback is taken seriously, and we deeply regret that your expectations were not met. We acknowledge the discrepancy between the product you ordered and the item that was delivered. This should not have happened, and we understand how disappointing and inconvenient this must be — especially when your concerns were not handled with the urgency and professionalism you deserve. Please be assured that we will review the details of your order and the attached evidence that was send. Our goal is to rectify this issue as quickly as possible. We will prioritize arranging for the correct shower panel to be delivered to you, and we will be in contact shortly to confirm the next steps. Once again, we apologies for the inconvenience caused, and we truly appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
CTM Customer Care
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the incorrect shower panel you received, as well as the service you encountered during the resolution process. Your feedback is taken seriously, and we deeply regret that your expectations were not met. We acknowledge the discrepancy between the product you ordered and the item that was delivered. This should not have happened, and we understand how disappointing and inconvenient this must be — especially when your concerns were not handled with the urgency and professionalism you deserve. Please be assured that we will review the details of your order and the attached evidence that was send. Our goal is to rectify this issue as quickly as possible. We will prioritize arranging for the correct shower panel to be delivered to you, and we will be in contact shortly to confirm the next steps. Once again, we apologies for the inconvenience caused, and we truly appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
CTM Customer Care
CTM Customer Care
CTM Customer Care