Bad Customer Service

I had arranged for a tiler via CTM to attend to and provide a quote on my tiles. I arranged an appointment - the provider of service Jarard, his car broke down. Then we arranged another appointment on Friday the 19th January at 09h30 at Jarard's request and he did not arrive. This is a poor show! I had been liaising with Simone but that communication has gone dead as well. Shocking!