1 reviews | Active since Feb 2018
Bad customer experience at CTM Pietermaritzburg
I had ordered a corner entry shower spare door panel on the 18/09/2023 at CTM Pietermaritzburg. The door arrived within a week but was returned because it was not the correct size. We then had to top up to get the correct door which was the 181.5m door with two 2 door handle holes. On the 5th of October, Thandeka was assisted me at the counters and said Lindelani will further assist me at the receiving area. I went there and he checked which branches had stock and reassured me that by the 18th of October 2023, the stock will have arrived. On the 15th of October, I called the repair agent that I would require their services on the 20/10/2023 as the door would have arrived. Mind you they charge a fee of R250 for all the call outs. On the 18/10/2023, no one reverted back to us about our order. On the 19/10/2023, I went to the branch and again was assisted by Thandeka who told me she forgot to place the order on the 5/10/2023. I spent a good hour trying to understand why no one wants to take accountability and no one was coming up with any solutions. No one offered me a chair to sit while they were pin pointing each other. Eventually at 16:50pm they said they found the door in Newcastle and the is a truck on the way to Newcastle and we definately will get the door latest Saturday morning hence we have the repair agency coming in Saturday morning. On friday the 20/10/2023 at about 3pm , Lindokuhle one of the front assistants, called me to tell me they can’t get the door and were offering me a refund. So, when they told me they found the door in Newcastle, that was just to brush me off? Who now is liable for all the costs that I have incurred? I requested to speak to one of the managers, none returned my requested.
I have been a loyal customer to CTM for as long as I can remember, but over the years the customer service at this branch seems to be deteriorating rapidly.
I have no intetion of taking the refund without all the cost that I have incurred. They either find that door or return all the money I have spent from transportation to the repairs agency.
CTM Customer Care.
CTM Customer Care.
I then called instore to speak to Thulani , the store manager who then transferred me to I think the gentlemans name is Elliot from dispatch team, whom I allowed to speak to the plumber. They could not explain why they had given me an incorrect door and after they spoke to my plumbers , they hung up no one dared to call me thereafter. As had stipulated before, I pay alot of money for all these call outs and transportation of the door. CTM PMB is now liable and accountable for all the expenses I have incurred thus far. They need to make a plan to pick up this door and give me my order. We are in our 8th week with this matter. I have been patient long enough and have spent too much money on all these delays. They now need to take accountability for this. Its ridiculous .
I then called instore to speak to Thulani , the store manager who then transferred me to I think the gentlemans name is Elliot from dispatch team, whom I allowed to speak to the plumber. They could not explain why they had given me an incorrect door and after they spoke to my plumbers , they hung up no one dared to call me thereafter. As had stipulated before, I pay alot of money for all these call outs and transportation of the door. CTM PMB is now liable and accountable for all the expenses I have incurred thus far. They need to make a plan to pick up this door and give me my order. We are in our 8th week with this matter. I have been patient long enough and have spent too much money on all these delays. They now need to take accountability for this. Its ridiculous .
CTM Customer Care.
CTM Customer Care.
As per our communication ,the shower spare door will be collected and a refund will be prosses.
CTM Customer Care.
As per our communication ,the shower spare door will be collected and a refund will be prosses.
CTM Customer Care.