An awful online shopping experience

I had placed an online order for some bathroom accessories and chose the click and collect option. To my dismay, the selected/preferred store did not have any available stock and I was given few other options which by the way were not close by. I then had to drive all the way to Northriding. I do not recall seeing an option to check my preferred store's availability upon checking out - this could have made my life a whole lot easier with a pleasant experience; better yet purchasing from another supplier. Additionally, what's was more frustrating is that Andrea is not helpful at all :-(