ED
Ebrahim D
1 reviews | Active since Jan 2016
27 Aug 2025, 15:17
Add on time to any project if you buy with CTM
Why would you have an option for an EFT and NOT notify customers that it will affect processing time? I don’t understand the reasoning behind this, nor do I understand why CTM is refusing to accept my proof of payment. I’ve made the payment and am ready to collect, but I can’t because CTM has to process it. WHAT company works like this???
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CTM's replyOfficial
27 Aug 2025, 16:42Hi Ebrahim,
Thank you for sharing your concerns with us. We truly understand your frustration and the inconvenience this has caused. Please allow us to explain while EFT is a payment option, banking procedures require that funds reflect in our account before stock can be released. This is why we cannot accept only a Proof of Payment (POP), as it unfortunately does not guarantee that the funds have cleared.
Thank you for sharing your concerns with us. We truly understand your frustration and the inconvenience this has caused. Please allow us to explain while EFT is a payment option, banking procedures require that funds reflect in our account before stock can be released. This is why we cannot accept only a Proof of Payment (POP), as it unfortunately does not guarantee that the funds have cleared.
If an immediate or real-time payment is made, the funds will reflect instantly, allowing us to process your order without delay. However, standard EFT payments can take up to 24–48 hours to clear depending on the bank, which affects processing and collection times.
We apologize if this was not clearly communicated beforehand, and we will share your feedback with our team to improve the way we explain these procedures to customers. please do provide us with the name of the CTM store that you visited. We appreciate your patience and understanding, and we assure you that your order will be released as soon as the funds reflect in our account.
CTM Customer Care
CTM Customer Care
CTM's reply27 Aug 2025, 16:42
Official
Hi Ebrahim,
Thank you for sharing your concerns with us. We truly understand your frustration and the inconvenience this has caused. Please allow us to explain while EFT is a payment option, banking procedures require that funds reflect in our account before stock can be released. This is why we cannot accept only a Proof of Payment (POP), as it unfortunately does not guarantee that the funds have cleared.
Thank you for sharing your concerns with us. We truly understand your frustration and the inconvenience this has caused. Please allow us to explain while EFT is a payment option, banking procedures require that funds reflect in our account before stock can be released. This is why we cannot accept only a Proof of Payment (POP), as it unfortunately does not guarantee that the funds have cleared.
If an immediate or real-time payment is made, the funds will reflect instantly, allowing us to process your order without delay. However, standard EFT payments can take up to 24–48 hours to clear depending on the bank, which affects processing and collection times.
We apologize if this was not clearly communicated beforehand, and we will share your feedback with our team to improve the way we explain these procedures to customers. please do provide us with the name of the CTM store that you visited. We appreciate your patience and understanding, and we assure you that your order will be released as soon as the funds reflect in our account.
CTM Customer Care
CTM Customer Care