A small change can affect your company big time!

I am very appalled that CTM doesn't want to keep customers with decent service.

I recently bought property in the Paarl area, upon which I was given a specification sheet and told if I want changes I can make them, as it is still in construction, and I will just need to pay in if there is a difference. I thought easy enough, I contacted Steve at the Brackenfell branch and found out more about the spec and asked if I could look into other products for the vanity, he assured me nothing had been delivered or installed as yet.

I then went to our local CTM, where the sales person on the floor knew very little about the finishes, however after probing and investigation on my own account decided I wanted a more expensive unit, meaning I would have to pay an additional R1500, which I was more than happy to do! On calling Steve to inform him, he said no this cant be done, I will need to pay the full cost of R3000 above what the developers already put R1500 toward. I still don't even understand why, I mean the order hasn't been delivered, how hard can it be to change one item once I make direct payment into their account?!

So I decided to speak to the manager ofcorse Robin, which was no help at all, he told me they couldn't do it. I mean does CTM just not like more money in sales? Or is it that they just don't want to make customers happy??

I really feel for your company if they won't even make the smallest of changes to maintain customers, because as one may feel what is R1500, it is a little amount that may go along way. In my field of architecture this has put a bitter taste in my mouth, and I can tell you I wont be recommending any of your products to clients or friends anytime soon, if this is how you treat them.