*******.

I contacted CTM sometime after the 11th November 2024 to request for a settlement amount as I wanted to close the account. The lady I was speaking to gave me the amount, and I told her that debit order date was around the corner, I will let them debit the balance (just under R117) and she agreed. The debit was taken on the last day of settlement quoted. On the 26th November 2024, I received a paid-up letter stating that my account has been settled in full.

December my account was debited again, AFTER settlement. I called the contact centre agent and he said CTM debited short of a few cents. Now they will keep debiting me until kingdom come.

I want a refund and I want this matter solved. I was expecting someone to call me back last week as per promise from the last agent I spoke to, but of course I wait.