3rd Time lucky!

We have had quite an experience with CTM in Bloemfontein! We ordered a custom bath from them at the end of last year. When the bath arrived over the holiday time, we asked them to keep it for us until we could arrange transport. When we wanted to collect it at the beginning of this year (16 Jan), we heard that they sold the bath to someone else, just the previous day. Without even phoning us... They apologised, and promised to re-order the bath and do everything to have the process expedited. This did not happen, despite numerous promises from the manager and owner of the store. The second bath eventually arrived (1 Mar), but was not according to our specifications. (Despite a drawing showing exactly what we wanted.) At this stage, both the manager and owner of the store was on leave. We were extremely worried since we could not afford to wait another 6-8 weeks for another bath to be made. But unfortunately it had to be made from scratch. This was when Nadene stepped in. She arranged for a new bath to be made within 2 days, it was delivered and we received the bath we wanted within 4 days. Nadene saved the day and did what neither the manager nor owner could.