Horrible service

<p><br />As of the beginning of July we started a process of porting from Vodacom to MTN. My Wife app**** for a MTN cooperate package. We both app**** at the same time.<br />She app**** for a Apple Iphone 6S Plus 16GB on a MTN Anytime 350 and was Quoted R573.93.<br />All was approved and we received Delivery of the phones on 11 August 2016.<br />I phoned the call agent to report to him that my Wife has ordered an Apple Iphone 6S Plus 16GB but they delivered an Iphone 6s. He Stated clearly to me that on his side it shows that it need to be an Iphone 6s Plus 16GB and that we need to send back everything including the sim card to correct.<br />Since then I understand that the call agent are not working at the company anymore. We have been struggling to get her contract in place and the reasons for the delay really does not make any sense to me.<br />Two months down the line we are told that the package that he has quoted us on does not exist. <br />An Instalment for R573.93 was already subtracted from her account but we still do not have a phone or a sim card. We are also told that the contract was cancelled. <br />We needed to reapply for a different package. <br />We are also told that we are still waiting for the porting to be done which was done already?????? Suddenly porting a number which was already ported are taking 3 weeks. It took us 3 weeks to port from Vodacom to MTN new contracts at first, now it’s taking 2 months to fix something that I believed are an issue on your side.</p> <p>Promises of further investigation was made but nothing. </p> <p>This was a review on mtn but should actually be on Bytes people solutions as well</p> <p> </p> <p> </p>