BYTES PEOPLE SOLUTIONS PATHETIC CUSTOMER SERVICE - DEBIT ORDER TO GO OFF BUT no HANDSET

<p>We have a bussiness account with MTN. On 31/05/2016 I had emailed BYTES PEOPLE SOLUTIONS all documents for 2 New Handsets. A Male had assisted me over the phone and I was told I would receive the handsets between 5 – 7 working days and there was stock of the phone. <br />I called like almost 15 times now in the past 3 weeks. BYTES PEOPLE SOLUTION say the person who asssited you is busy on another call or the system is slow or the system is down and someone will contact you at the end of the business day. No one had the decency to contact me. They do not call back or reply to emails, I had to call and find out that my application was in error. I had received an sms on 30/06/2016 saying the application was approved and the courier company will contact me for delivery. I just called now and BYTES PEOPLE SOLUTION says there is no stock and they don’t know when they will get stock and the handset is discontinued and I must contact the billing department, again I had to call and follow up, no one had the decency to call me, I am waiting for the handsets from 31/05/2016.</p> <p>What nonsense and ******* is this, it takes 2 days to get a handset in an MTN store.</p> <p>The service I received is beyond pathetic and disgusting, very disappointing, I wouldn’t recommend any to call BYTES PEOPLE SOLUTIONS. BYTES PEOPLE SOLUTIONS should provide an improved service than an MTN shop, instead BYTES PEOPLE SOLUTIONS provides an unprofessional service</p> <p>They have converted my MTN prepaid number to MTN Contract and began porting my Cell C number to MTN Contract. How will they debit my account without providing me with the handsets? I will be paying for a service that is not rendered. Imagine if I did not call. In an MTN store they will check if they have stock first then process the application. How can you move me to contract without a cell phone and except me to pay.</p> <p>BYTES PEOPLE SOLUTIONS is a joke and like a Circus. I would rather go to an MTN store and pay the full price and forfeit the discount than going through BYTES PEOPLE SOLUTIONS. They have wasted 5 weeks on my time, my account is going to be debited even thou i dont have the sim and handsets.</p> <p>It’s really simple, if BYTES PEOPLE SOLUTIONS cannot provide a service then just say so and customers can go to another service provider. Imagine paying for something where the service has not been provided and worse you get no response from anyone, just a waste of time and phone call costs. Shocking that they call themselves MTN Corporate</p> <p> </p> <p>BYTES PEOPLE SOLUTIONS PATHETIC CUSTOMER SERVICE - DEBIT ORDER TO GO OFF BUT no HANDSET</p>