Shocking Service

We're a small business that relies on our tele line for new leads as well as to provide a service to existing Clients. Since we opted for a VOIP solution, we've had nothing but problems, calls cutting, calls not going through to certain extensions, customers unable to hear us. Then we added a satellite store, the idea being that we answer centrally and transfer calls to the store. This added a new set of problems to an already problematic situation. We called for a meeting in January, no improvement. <br> I asked if they could propose alternative technology, promised on one day, not delivered, no explanation until 2 days later when the equipment was finally tested and didn't work so no solution.<br> This experience has caused me and my staff a lot of frustration, logging calls, correspondence, reconciliation of the account (amounts debited that differed from the invoice). It is also our impression that BVS has duplicated some charges that Telkom charged. <br> Who has this amount of time to spare when we have a business to run? <br> So we moved to cancel the agreement. BVS will not release our number until we pay R30000 in cancellation fees!! After all this, I must honour my side of the contract!!