Warning: Do not purchase the Business Services: Ignite. Worst service ever!

I must say I am extremely disappointed with the service I received from the technical desk. I have only started business with Bsit and after 1 day. Sequence of Events Got home at 5.15 could not log into router. When I tried connecting I was redirected to the Business Services Login page. At 17.26 I called your technical and spoke to "Alex", who directly said he has no clue with regards to the new LTE routers and will have to log a call with your upstream provider. This was after he had given me my username and password which was incorrect. He did say that he will contact me shortly which never happened. At 18.46 I called once again and got Alex once again ( I think he is the only one that is at technical). I queried what was going on and he mentioned once again that he logged a call and when asked about turnaround time Alex said it could take up to 3 working day???????

On me previous email I specifically asked what the turnaround time was, with regards to technical and was advised 4 hours.

Alex also mentioned that he will ask a manager to get hold of me in the morning....yeah that has not happened I am not tech savvy but I somehow after playing around and googling and downloading apps I got into the router only to realize that it seemed that I had no data.

At 19.20 I called again and spoke to Alex "again" and requested that he check my data. He then proceeded to mention that other clients had the same issue and where only allocated with 1 gig of data.. and yes in fact the my data had been depleted (1 gig). Now this brings me to another matter all together, but sticking with technical. I was extremely frustrated and requested that my account be topped up and was then told that he could not and it could only be done this morning as all from accounts had left. i demanded that this be resolved and for him to call be back. He did say that he will call accounts on there cell. At 19.34 Alex called me back "finally" he requested my top up amount. I queried whats was the cost and once again his answer was that he does not know.

Please, please tell me what technical service you guys run.. I managed to resolve my own issue and as mentioned I am in no way tech savvy. I have not experienced such *********** services in a long time.. and please note that this was only the 2nd day of receiving router..

And to top it off: I was issued with a pro - rata invoice of R48.16 excl.the cost of your data is +- R4.06 on the 55 +55 contract. So please tell me how I received 1 gig of pro rata data. I queried the pro rata data on the 28th September on and email and did not receive an answer with regards to that... and I had to top up data yesterday ..

I am still within my 7 day cooling of period and I am aware that the data used with need to be paid for..and when asked about cancellation was advised I have a 1 month cancellation contract!

After 1 day??? I cant return it, have had to pay the R1999 and data costs and am stuck for a month with the most *********** bunch of **********.

WARNING!!!! Do not buy this service!!!!!!!!!!!