Poor

My internet has been down for two days now and every time I have to use my airtime to phone and ask for updates and all I get told it’s vumatel and the problem doesn’t lay with them but still no proper communication to a solution…. This service is poor and mind you it’s not the first time that this is happening it angers me that you’re money gets deducted every month on the same date but you don’t get the service that you paying for….!!!!!!