Pathetic Service & attitude

Bsit has the worst service and customer s****s. Have to call in every day as the download is on 1Mb per second and we are paying for a 10Mb per second!!we have been calling and calling nothing gets resolved every time they will get back to us however no feedback is given. One of the employees Melissa has the worst attitude and knows nothing about the business and how to do her job. The manager also has the attitude when we had an issue where our dog ate 1 of the cabels we called in and asked what we can do to get a new one as we need it urgently we will even come pick it up Melissa said she will ask her manager and get back to us this was in the morning called in the afternoon again and when we got a hold of her she said "oh sorry she Forgot" asked to speak to the manager as when my Fiance calls in they do not answet when i call in from other number then they answer asked to speak eith a manager . He said its not their fault that the dog ate the cable????? I rep**** back and said did i once say its your fault we have been asking for feedback and assistance as we are your customers?? I work in insurance and i do not tell a client that was in an accident oh sorry Mam its not our Fault you got into an accident!!! We assist our clients with the best service and respect . I also have all the recordings. PATHETIC!!!