Completely useless

My recent visit to Busamed Private Hospital left me deeply disappointed and disheartened. After rushing my cousin's baby, who had minor burns, to their facility in a moment of urgency, we were turned away without proper care or consideration. Despite the distressing situation, we were informed that they lacked specialized doctors for babies and had no dedicated children's ward at night.

What struck me the most was the dismissive attitude of the staff member, who assumed we understood Xhosa and made no effort to comprehend our urgent need. Instead of assessing the situation or providing even basic care, we were swiftly referred elsewhere. It was a heartbreaking experience, leaving us feeling helpless and abandoned in a moment of need.

In emergencies, one expects compassion, urgency, and at least a basic level of care. Unfortunately, Busamed Private Hospital failed to meet even these fundamental expectations. I urge others not to waste their time seeking emergency care at this facility.