1 reviews | Active since Aug 2017

20 Jan 2020, 21:24

POOR SERVICE DELIVEY AND CONTRACT BREACH!

I have exhausted my options of cost effective Wi-fi or fibre connectivity on the South Coast of Kwazulu Natal and I now am pretty stuck with an operator who actually can be good but their customer service, response time and actual fault resolution is short of pathetic, pathetic would at least be a marker of some sorts. I pay a premium fee for a minimum of Internet Service - Silver Plan - 6Mb/s Speed - Uncapped and I have never once received this service delivery and average around 1 to 2Mb/s on a continuous bases. I am tired of being the one who has to change to another supplier all the time because the supplier I am with cannot meet their customer promises and contract agreements. It is time for the consumer to win and I insist that Bundu Netowx supply me with the data speeds I pay for. Enough is enough !

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Replies (1)
Bundu NetworX
Bundu NetworX's reply30 Jan 2020, 21:09
Official
Hi Allen. As per your contract you may at times have a contention ratio of 1 to 10, meaning that at worst you could get 0.6 Mb/s. Your local branch manager will be in touch tomorrow to see if there is something they can do to get your speeds up.