*********** Stafff and Bad Service

Never had such a horrible service before in my life First of all the staff is *********** and very rude ,I went ask for CV joints for my car they gave me wrong one ,after 2 weeks when I want to fit 😑 they were wrong was not around because of work thats why I couldn't fo it earlier,the worst part they charge 10% for not returning goods in time yet their staff members are ***********,because they're the ones gave me wrong parts from the beginning ,where is the fairness in this does Ombassment Law allow this kind of service??