Pending claim

I bought a faulty coil for R585.00. Upon returning it I was told to they cannot replace it as it was a Supplier's issue. Instead I was to fill a form. I was told that someone was going to contact me I can go.To me that was already an issue. Why am I supposed to be inconvenienced by they supplier's incompetence. From the 14th of May 2022, I didn't get any update until I sent an email to the sales department on 21st only to be told to contact the claims manager. Which also is an issue for me, they where supposed to contact me after I filled out the claim form. Nevertheless, I did try to call. Only to be put on hold and transferred around. Costing me so much. We only go to buy spare parts when we really need them not to keep. I had to buy the coil from somewhere as I was stuck. FYI I leave 140KM from JHB.