Builders Merchants Don't Deliver as Promised

I bought gabion baskets from Builders Merchant. The delivered old and damaged baskets that didn't even look galvanized as claimed. The worse part is they delivered those baskets without any of the binding wires that are required when constructing the baskets. I made no less that 10 calls complaining and all I ever got from one of their guys by the name of Vincent was never ending apologies. They delayed my project by more than two weeks as a result. Upon realizing that I'm not going to receive my binding wires as I had to start the project, I demanded a refund for the binding wires as I had to make another plan to get the project going. Again, all I get from Vincent is empty promises. *****s like these should not be allowed to operate businesses and take our hard earned money and not deliver. I'm absolutely disappointed and disgusted by these *****s.