SHEIN Refund Not Received – Return Parcels Stuck With Courier Since 1 August 2026 I am extremely disappointed that I have not received my SHEIN refund

SHEIN Refund Not Received – Return Parcels Stuck With Courier Since 1 August 2026 I am extremely disappointed that I have not received my SHEIN refund. Buffalo Logistics collected my return parcels on 1 August 2026, within the required return period. SHEIN later informed me that the parcels had not been received. After numerous attempts to obtain assistance, Buffalo agent Christopher advised me that the parcels had been sitting in the Buffalo warehouse since collection. It is now 7 September 2026, and the 30-day return period has expired. I should not lose my right to a refund because the courier failed to deliver the parcels. I have proof of collection, tracking information and correspondence with both companies. I acknowledge Christopher for assisting me and advising that he will locate and return my parcels to me. Please escalate this matter, investigate the courier failure and confirm in writing that my refund will be honoured without further delay.