Extremely poor service

Pathetic service BUFZA8YC13185CSYQ my order was received in jhb on the 30th of March Ive been so patient trying to call but calls are cutting everytime, why are you keeping my order for more than 20 days Ive already paid for customs, why are you torturing me in such manner your service is horrible IMile is a million times better than your ******* service.