Delay in delivery after countless emails too prioritize the parcel

I am extremely frustrated with the service regarding my parcel delivery handled by Buffalo Logistics for my SHEIN order.

Tracking number: BUFZA8FC28136W7YQ

I have been sending emails throughout the past week requesting that this parcel be prioritised because the delivery is urgent. Despite multiple follow-ups, I keep receiving generic responses without clear information about the parcel’s actual location or delivery date.

The tracking shows the parcel has been in transit within South Africa for several days already, yet I am now being told it is “queued for dispatch this week,” which is very vague and unacceptable given the circumstances.

I specifically needed this parcel today and had to move an important appointment to tomorrow because I expected the delivery based on the tracking updates.

I have repeatedly asked Buffalo to confirm: • The exact location of the parcel • Whether it has arrived at the Cape Town Distribution Centre • If it has been assigned to a delivery route

Unfortunately, I have not received clear answers or assistance.

I urgently need this parcel before my appointment tomorrow, and I hope Buffalo Logistics can resolve this immediately and prioritise the delivery.

This level of communication and delay is extremely disappointing for customers who rely on accurate delivery information.