worst worst experience..to think i vouched for this company when i paid so much with imile..but atleast its reliable

this is the worst international logistic company to use...people if you love shopping like me...do not use this company..there is option on shein where u can rate the logistic company you prefer..you see imile its expensive but worth it..this is *******..from the customer care service if you call them..its echo in whatever place they operate they drop your call its a waste of time..if you email them you get response from Robot..if you try to speak to an agent on their tracking app it is still the same..you get response from robots..i have been sitting for my parcel which i paid customs on 7th of November till date it hasn't arrived..i track it on their app it had taken off to set today and i tracked it again it just took off again today landing on 22nd..wooow 1 flight ,and they dont update you they latterly ghost you..now if i ask for refund its another 2 weeks for shein to refund me ..i have never refunded so i have no clue how the customs gets refunded..im just anxious ,upset, stressed..never experience such a worst shopping experience like this.. boycott this company mybe shop on temu i had they tefund same day..no communication i wasted R100 airtime when they pick up they somehow drop the call in your face and pretend its network...Imile is expensive but reliable..my parcel was delivered a day after i paid customs..buffalo have stayed too long and now getting comfortable ...w