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Lizel A

1 reviews | Active since Jan 2020

08 Jul 2024, 09:27

WORST SERVICE EVER EXPERIENCED

I recently had an extremely poor experience with Buffalo International Logistics. I initiated a return through the Temu app on June 2nd, and Buffalo was supposed to assign a driver to collect the parcel within 14 days. Despite my efforts, including calling every other day, nothing happened. Eventually, Temu canceled the collection, forcing me to submit a new return request on the app.

Since then, I've been calling daily, sometimes twice a day, only to be told that no driver has been assigned yet. Each time, I'm promised that it will be escalated and that I'll receive an SMS within 2-3 days, but this has yet to happen. Buffalo has not provided any explanation for the delay. This is, without a doubt, the worst service I have ever experienced.

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Replies (2)
Buffalo Couriers
Buffalo Couriers's reply08 Jul 2024, 09:49
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
LA
Lizel A's update08 Jul 2024, 10:41
Reviewer Update
On Friday, July 5, 2024, I contacted Buffalo again to follow up on the collection of my parcel. I was assured that a driver had finally been assigned to collect the return parcel. However, this morning, July 8, 2024, I contacted Buffalo again and was told that no driver had been assigned yet. This return request will be closed by Temu for the second time on July 13. I just called again, held the line for 8 minutes, and no one answered. This is unacceptable.