LL
Lebogang L
1 reviews | Active since Nov 2020
06 Feb 2025, 13:29
Worst Service Ever
The worst experience ever. I requested a return of my Shein parcel with Buffalo in September 2024. The parcel was only collected in November 2024 after numerous calls to Buffalo. The parcel has still not reached Shein for them to process a refund. When I called Buffalo they say they have not received the parcel. After a number of escalations I spoke to the Buffalo customer care supervisor Christine who promised to follow up with skynet and provide feedback. She did call me and advised that the parcel is with skynet and she will keep me updated. I called 2 weeks back to follow up and left a message for Christine to call me back and she still hasn't. I don't know where my parcel is between buffalo and skynet and would like this matter resolved urgently.
Helpful (0)
Replies (7)0
Replies (7)
Buffalo Couriers's replyOfficial
06 Feb 2025, 14:04Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
Buffalo Couriers's reply06 Feb 2025, 14:04
Official
Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
LL
Lebogang L's updateReviewer Update
07 Feb 2025, 14:12Hi, The return number is BUFEX66****050CYQ which shows that it was canceled by the supplier on your system, however when I spoke to Christine the supervisor, she confirmed after speaking to skynet that skynet has the parcel and they will be bringing it to Buffalo. Please return it to me if you can't send back to Shein and I will see what to do with the items.
LL
Lebogang L's update07 Feb 2025, 14:12
Reviewer Update
Hi, The return number is BUFEX66****050CYQ which shows that it was canceled by the supplier on your system, however when I spoke to Christine the supervisor, she confirmed after speaking to skynet that skynet has the parcel and they will be bringing it to Buffalo. Please return it to me if you can't send back to Shein and I will see what to do with the items.
Buffalo Couriers's replyOfficial
10 Feb 2025, 08:58Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
Buffalo Couriers's reply10 Feb 2025, 08:58
Official
Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your return tracking number so we can assist you further.
Regards,
LL
Lebogang L's updateReviewer Update
10 Feb 2025, 13:06Skynet did not provide us with the waybill or tracking number when they collected the parcel. I only have the BUFEX provided on my previous communication. Please speak to Christine as she managed to speak to skynet
LL
Lebogang L's update10 Feb 2025, 13:06
Reviewer Update
Skynet did not provide us with the waybill or tracking number when they collected the parcel. I only have the BUFEX provided on my previous communication. Please speak to Christine as she managed to speak to skynet
LL
Lebogang L's updateReviewer Update
18 Feb 2025, 10:21Please note that i am still awaiting feedback.
LL
Lebogang L's update18 Feb 2025, 10:21
Reviewer Update
Please note that i am still awaiting feedback.
LL
Lebogang L's updateReviewer Update
26 Feb 2025, 12:36Hi. Still waiting for feedback. This is pathetic now. Call me today with tangeable feedback
LL
Lebogang L's update26 Feb 2025, 12:36
Reviewer Update
Hi. Still waiting for feedback. This is pathetic now. Call me today with tangeable feedback
LL
Lebogang L's updateReviewer Update
06 Apr 2025, 19:37I really cannot express my disgust at this point. Was promised a call back in February and I still haven't received ant call back with tangible feedback. I want my money. You better make sure you call .w
LL
Lebogang L's update06 Apr 2025, 19:37
Reviewer Update
I really cannot express my disgust at this point. Was promised a call back in February and I still haven't received ant call back with tangible feedback. I want my money. You better make sure you call .w