worst service ever !

WORST SERVICE EVER ....placed an order and paid customs ..as per Buffalo website they deliver orders Monday to Friday from 8am to 5pm but on Monday 2 September 2024 i received an sms and email that states my order is out for deli very ,i waited and waited i did not receive my order then i received missed calls at 20:30 when i called back the number it was the Buffalo delivery person(a woman) saying they were trying to make a delivery imagine at 8:30pm at night and the person promised me i will receive my order the next day before 12 noon ,i called and called the driver(a man ) was promising he is on his way when i call the buffalo call center at 15:50 i spoke to a consultant named Portia who ddnt even care to ask for my tracking number and con firmed thAt yes some of the drivers do deliver till 8pm and when i asked why she could not answer an asked to speak to the supervisor and she put me on hold and said her supervisor Ayanda is still busy on the other call and she will call me back and when asked the consultant what mind of customer service they are running as she did not ask for tracking number she asked if there anything else i need assistance with!tracking number BUFZA6QH12064MTYQ