Worst & Rudest Courier Company!!!

I wouldn't even give them a 1 star

They lie, lie, lie!

TWO EXPERIENCES (not by choice) and both are terrible!!!

First experience: Delivery guy wouldn't even wait 30 seconds for me to come out in the pouring rain. He just drove away, and called and said "sorry, I can't wait", and he drove away. He never even waited!

Since then my parcel took 1.5 weeks longer with inconsistent information on the whereabouts of my parcels. Tracking number doesn't seem to correspond with Customer Care system.

They don't respond to any of their emails (found two addresses - one is full so can't receive any more mails). The other is just as useless.

They don't respond to any of their WhatsApp numbers (the one widely advertised on their site is useless, and the an additional number I found through a customer care calls is just as useless).

My 2nd experience: I received a phone call from their office on the 20 April saying that my parcel is in CPT, and it will arrive within 48hrs.

I sent an email and WhatsApp on the 22 April to notify Buffalo that I will need to receive the parcel by the 27th for the latest as I will be away on a long weekend. I have received no response from Buffalo as I'm writing this (today is the 25th)

I called Customer care today (25th) and they said it only arrived in Cape Town on the 22nd, and that the parcel will take about 3 days to arrive at my door and that they do not work weekends. Last time I got a parcel from Buffalo it was delivered during the weekend. Upon checking my tracking number now, the system says it will arrive between 28 April & 2 May.

This is madness!

Btw the Call Centre Agent I spoke to today had the worst attitude! She was soooooo rude from the get go and worse by the end of the call! The call was no helpful at all!

Never use this company.