Worst lying, ***********, rude drivers and call centre staff

Worst lying, ***********, rude drivers and call centre staff (Chris). On Friday 8/11/2024 the driver could not read the address correctly. Parcel not delivered. Logged as phone not answered. LIE!!!!! Monday 11/11/2024 driver phoned ONCE. When trying to call back the driver he doesn't answer his phone. Parcel not delivered. Tried whole day rescheduling delivery using link that was sent to me via e-mail - complete waste of time. Phone call centre spoke the a very rude man named (Chris) Time 7:58. Refused to put me through to his manager. He says my parcel can only be escalated if the problem was on Buffalo side. I'm pretty sure both days the problem was on their side. WhatsApp line and e-mail system of no use. Asked that manager phone me back before 8:30 when i have a meeting - also ignored.