Worst Logistics company

Worst service and complete lack of accountability. A driver named Simphiwe collected my return parcel to be shipped back to Shein on 10 December. However, when I track the parcel, the status shows “cancelled.” This makes no sense, as Simphiwe physically came to collect the parcel from my house. I have repeatedly tried to contact the company with no success. My calls are not being answered, emails receive no response, and no one seems willing to take responsibility. The driver has also stopped responding to my calls and messages. This level of service is unacceptable. There is zero communication, zero accountability, and no urgency shown in resolving this matter. I need clarity on what happened to my parcel and I require my refund to be processed immediately.