WORST EXPERIENCE WITH NO ASSISTANCE

Honestly at a loss for words. I have no idea what to do regarding my parcel anymore. My package has been sitting in the warehouse since the 7th of February. Phoned them on the 12th to follow up as I kept receiving an email to say out for delivery, incorrectly allocated, returned to warehouse. They told me that the postal code was incorrect, however I checked shein and it was correct. They said that it would be amended because they made a mistake on their side. Ever since I've been receiving exactly the same thing. Spoke to a manager that said I would get it on Saturday (17 Feb), once again the same thing and no one can actaully rectify the problem. Asked whether I could collect my parcel from the warehouse and was told that they aren't allowing collections. They said that I can only provide an alternative address on the Shein app, but because of them constantly "amending" the postal code, shein does not allow me to edit my address. The worst thing about this whole experience is that nothing can be done from my side and buffalo's dispatchers are so *********** that just because of the postal code, they can't deliver my package. If you actually put the address into maps, you can locate it 😉 buffalo, you need to hire more competent staff, especially in your csd department because putting the phone down just because you don't want to deal with the problem is not acceptable, Im sorry. SOMEONE NEEDS TO ASSIST but no one actually cares.

This order was placed on the 28th of January!!