Worst delivery service ever!

An international parcel was supposed to be delivered to me yesterday, but due to a vehicle break down on their side, the parcel was returned to their depot. Today, for the life of me, I can't get any updates and when I try to contact me, I just get feedback from a bot with automated answers. When I ask to SPEAK TO an agent...same thing, a bot. No updates were made regarding my parcel.... I am disappointed to say the very least.