MS
Mazondi S

1 reviews | Active since Dec 2024

21 Dec 2024, 09:16

Worst customer service

I was sent a message at 6am yesterday saying that my order is out for delivery and should be arriving, I gave them the whole day and when I call today to ask why my package was not delivered I'm told it takes 3 days for delivery and I must just understand. I'm being told that since it's a Saturday if it's not delivered today it will be delivered on Monday, the call Centre does not have a drivers number and there are no managers available, the team leaders are in a meeting that can not be disturbed so I must just Mae do. After explaining that I need my packages for tomorrow and I'm leaving early today till after Christmas they still have nothing to say to me because nothing can be done. This is the worst customer service I have ever received ordering on Temu, I usually get my packages from them through Fastways which is way better and professional then what I am experiencing with Buffalo Logistics. They don't even respect us enough to call and explain that they will deliver the next day I had to call and was denied help. I would write all the people I dealt with but the God in me during Christmas time won't let another person lose their job during the holidays

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Replies (4)
MS
Mazondi S's update30 Dec 2024, 16:11
Reviewer Update
I never did receive my parcel after numerous calls taat I made I kept being told it was on its way, only to be told on the 24th of December that the driver was hijacked and I will not be receiving my package. My package has been reshipped and now you are expecting me to repay for the customs which is very upsetting since I can not get through to anyone in your company to fix this as I can't be expected to pay again.
Buffalo Couriers
Buffalo Couriers's reply05 Feb 2025, 15:17
Official
Good day,

According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?

Regards,

MS
Mazondi S's update05 Feb 2025, 15:53
Reviewer Update
I received my parcel on the 10th of January after all tee stress and headache of having to follow up with you. Also after I had to fight for me not to have to pay for customs again. Even to this day I have a balance open with you still that you have not refunded me because you said you will leave as credit for when I have a new order come through you. This is after you firsut called me to say I owed you more money and I had to sit on the phone with your consultant helping her calculate how you infact now me and not the other wyy around.
Buffalo Couriers
Buffalo Couriers's reply07 Feb 2025, 15:43
Official
Good day,

Thank you for your message. We apologize for your unsatisfactory experience. We are constantly working to better our service and a follow up is being done as soon as we get feedback update will be given to you.


Regards,