Worst Courier in South Africa

I wish it were possible to give zero stars. It's such a shame that this company is bringing down the names and reputations of the companies they're meant to serve. The second time I've ordered from a foreign company that uses Buffalo and they've definitely lost a customer this time. It's simply not worth buying from them if I have to deal with Buffalo. My package kept being delayed without explanation. It's been a month since it was dispatched. They're blaming Customs but Customs only had the package for 24hrs and it was released by them on 02/10/2020 so what's the real excuse for the past 11 days?! No one ever answers the phone or the WhatsApp line. Someone answered one email last week to pass the blame and tell me it would be delivered shortly. I still don't have it. And the tracking hasn't been updated since 06/10/2020. This is absolutely, without any doubt, the worst courier company in SA (and I've dealt with almost all of them). Shocking excuse for "service" and taking other companies down with them.