Worst courier ever

I have dealt with many couriers over the years but Buffalo has been the worst by far. I had been waiting for a parcel from overseas for some time, then I received an SMS saying they had tried to deliver but no one was home. We had been home the entire week and nobody had tried to deliver or call which is what couriers normally do. The I was sent e few messages saying I had to pay R92 for a re-delivery. I tried contacting them with no success, they do not reply to emails and there is no way to contact a real person as their Whatsapp line is automated and not much help. I eventually paid the R92 even though the website says one only has to pay if they cannot deliver on the third attempt. I waited for two weeks after paying to finally receive the package which is ludicrous. Pathetic service and zero communication from Buffalo. Unfortunately we have no control over what courier company the overseas companies use.