1 reviews | Active since Oct 2018
Worst courier company with absolutely no customer services
What a disgrace of a company! For 5 days I have been calling, 4 times a day, staying on the line for more than 20min each call, AND NO ANSWER!!! I have been trying to correct the delivery address since before my parcel left JNB, but if no one at your company picks up the phone, how am I supposed to get my stuff? Now you will charge me delivery even though I have been trying to get a hold of you since before my parcel even left JNB. If someone had answered the phone, I could have changed the address by now and have had my parcels last week already. I used the whatsapp number, completely useless talking to a bot! I have emailed support, no reply... What would you like me to do in order to make contact with an actual person to resolve my issue? Not only will I continue to give you bad ratings till I have my parcel, I will also make contact with the sender and advise them to switch to a new courier company where phones are actually answered when people call!!!
Do you not care about what the public has to say about your company?
For 7 days I have been phoning, writing on HelloPeter, chatting with a useless bot on whatsapp, all to get a simple address change.
What do you people want us to do to get proper service???
I will not call from my cellphone, I phone 4 to 5 times a day only to end up listening to a stupid hold tone for 30min then the call drops. It is costing me more money to try and get the address corrected than what my shipment is worth!!!
I will continue to spread the news about your horrible services till an actual human being phones me back and resolve this issue!!!
Do you not care about what the public has to say about your company?
For 7 days I have been phoning, writing on HelloPeter, chatting with a useless bot on whatsapp, all to get a simple address change.
What do you people want us to do to get proper service???
I will not call from my cellphone, I phone 4 to 5 times a day only to end up listening to a stupid hold tone for 30min then the call drops. It is costing me more money to try and get the address corrected than what my shipment is worth!!!
I will continue to spread the news about your horrible services till an actual human being phones me back and resolve this issue!!!
