Worst courier company

Ordered from Temu and parcel was noted as delivered on the 10th of May 2024. My parcel wasnt delivered to me. After calling Baffalo couriers call centre daily for a week, their escalations and investigation to my parcel"s whereabouts is ongoing. Nobody can tell me where the parcel was delivered, whether there was a signed way bill or whether they have spoken to the driver. They don't call me back or give me any feedback. Worst courier company I have ever had to deal with. Temu will definitely lose customers if they continue utilizing Baffalo couriers. I'm hoping to get my package sometime or a refund.